Our Team Members. The Bear State Difference.
Name: Terri Coleman, Director, Retail Operations
Number of Years in Banking: 29
Family Members: I am married to Robert (Bobby) Coleman. I also have two stepsons and their wives in my life: Nick and Kelsey Coleman who live in Rogers, AR and Kit and Ash-Leigh Coleman who live in Conway, AR. I am also very fortunate to have my parents, two brothers and their families living in Jonesboro.
Community Involvement: I volunteer where I can, especially with Bear State projects and community and church functions.
Passions/Hobbies: I enjoy traveling with my husband. We seek out restaurants the locals frequent versus the trendy vacation spots. I also like architecture and interior design.
How Do You Create An Exceptional Banking Experience? My team and I coach bank associates to provide consistent exceptional service with a focus on generating happiness for our customers and team members alike. We listen, communicate, collaborate, innovate and empathize. We are not satisfied with the status quo. The phrase “That’s the way we’ve always done it” is not part of business as usual here. We champion the idea that there might be a better way.