Our Team Members. The Bear State Difference.
Name: Kristin Amaya, Senior Vice President, Education Director
Number of Years in Banking: 20, all with Bear State
Family Members: My husband Gilbert and my mom and siblings
Passions/Hobbies: I enjoy canoeing on area rivers and hiking, running and biking on the Razorback Greenway. I enjoy wine, cooking, reading, and Netflix (of course). I live in downtown Springdale, and I’m really enjoying the renaissance of downtown. I love to support and talk up all the great things happening, from our new park to Arkansas’s only cidery (Black Apple Crossing) to the Greenway to the Apollo on Emma, the historical renovated movie theater that’s reopened as an event venue. There is a lot going on in downtown Springdale, and I feel very fortunate to live there.
How Do You Create An Exceptional Banking Experience? My job is to provide educational opportunities for my fellow Bears. I create the materials we use and plan, implement and document the year’s education via Bear State University. My favorite class to teach is BSU 100: Build a Bear, which is the cultural piece of our new Bear orientation and is the foundation of all learning at Bear State. We want our team members to focus on the person in front of them. To do that, the product, service and transaction knowledge has to come automatically. Training is how that happens.
What benefits do you see from the proposed merger of Bear State with Arvest Bank? I’ve worked at this company for 20 years, and the one thing I hear from customers is that they wish we had more locations. Arvest will bring a lot more physical locations, plus I like the fact they are an Arkansas bank, like us.